We’ve all been there. You find something you like online, pick a size, but when it arrives it isn’t exactly what you had in mind or may not fit the way you would like. Not a problem! We’ll see to it that we can provide the means to get that product returned and help you find something that will fit much better.
SoccerZone USA does require any items that need to be returned or exchanged to be done within a 30 day window from the date the order was received. Unfortunately, the cost of shipping back won’t be able to be covered by SoccerZone USA.
All returned items must be unused, brand new, unworn, unlaundered and unembellished. There must be no sign of wear and tear.
If you are returning cleats, they must be unused and the box must be sent in the condition it was arrived in. Please do not put packing tape or shipping labels on the boxes. This may result in you not receiving a full refund on your product. Please use a box or mailing package to send the shoes back.
Items that are purchased as part of a set must be returned as a set. They belong together, after all. (For example, if you purchase a warm-up suit, you have to return the jacket and pants together, or if you return a pair of socks or gloves, you need to return them both at the same time.
Please take note, customized items or Team Uniform Items (for example: items with your name, initials, player number and or team logo) cannot be returned. These customized jerseys, shorts, socks, bags, etc. were made especially for you to the specifications you selected and aren’t fit for any other player or club.
For that reason, we do not accept returns on personalized items. Personalized items are final sale and cannot be returned or exchanged. We do offer a 20% discount for replacement personalized items ordered if the initial product has any issues such as sizing.
Personalized items also include any Fan jersey, from professional club teams as well as international teams. However, we do understand that sometimes when these orders are placed maybe the fit isn’t what you expected. In a case like this, we can offer an exchange of that item for EXACTLY the same product, just in a different size. So if you order a Lionel Messi 20/21 Home Barcelona jersey in a Men’s Small you would have to return that product and get the same in a larger or smaller size of the equivalent value. All products MUST have the tags still attached as well.
If the size you selected does not fit, we can accept the item back for a store credit. Please note that this only applies for Retail items on our website and will not apply for any orders placed within the Team Online Ordering section.
Please note, if there is an item missing from your order that has not otherwise been noted by SoccerZone, there is a five-day grace period to inform us by. If any missing items are not disclosed within that timeframe we would be unable to send out any additional items. For defective products, we allow a 30-day grace period to be notified so we have ample time to correct and replace the product.
If the returned product does not meet the above requirements, Soccer Zone USA may not process your return or exchange, and we cannot guarantee that we will send the nonreturnable/nonexchangeable products back to you. Please send all returns to the attention of SoccerZone USA at 101 Alexander Avenue, Pompton Plains, New Jersey, 07444. If you have any other questions don’t hesitate to contact us!, You can call us at 973-616-4449 or shoot us an e-mail at email@example.com.