Hey, sometimes it happens; You order something that you think will be perfect, and when it arrives, it’s not quite like you envisioned. Let’s not dwell on that, though. Let’s get your item returned and find something that fits you better.
If for any reason you are not completely satisfied with the quality or fit of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, so long as you return the item within 30 days of our delivery.
All returned items must be unused, brand new, unworn, unlaundered and unembellished. There must be no sign of wear and tear.
Items that are purchased as part of a set must be returned as a set. They belong together, after all. (For example, if you purchase a warm-up suit, you have to return the jacket and pants together, or if you return a pair of socks or gloves, you need to return them both at the same time.
Please take note, customized items (for example: items with your name, initials or player number) cannot be returned. Items that are customized with just the team logo can be exchanged for a different size, but may not be returned for a refund. These customized jerseys, shorts, socks, bags, etc. were made especially for you to the specifications you selected and aren’t fit for any other player.
For that reason, we do not accept returns on personalized items. Personalized items are final sale and cannot be returned or exchanged. We do offer a 30% discount for replacement personalized items ordered if the initial product has any issues such as sizing.
If the returned product does not meet the above requirements, Soccer Zone USa may not process your return or exchange, and we cannot guarantee that we will send the nonreturnable/nonexchangeable products back to you. We’d like to avoid that scenario, so call or e-mail us if you have any questions.
You can expect a refund in roughly 5-10 business days depending on the time of year. Peak season timelines can be slightly longer due to the influx of production volume. Within the 5-10 day timeline, we will receive your package at our warehouse, inspect your return, process it into inventory and complete your refund. We do it as quickly as we can, promise.
Your financial institution should post the refund to your account in accordance with its policies. For most customers this is normally within 7 business days. Keep in mind some banks take a full billing cycle, and it also depends on when in the month the refund is made. Any questions about that should be directed to them.
After we receive and accept your returned item, we will issue you a full-price refund (less any applicable shipping and handling charges). Credits will be made to the original form of payment. Credits to gift cards, loyalty points and vouchers may take as long as 30 days to be processed. Returned amounts attributable to gift cards, loyalty points, coupons or vouchers cannot be applied to exchanges.
If reviewing that policy yourself isn’t your idea of fun or a time well spent or if you need help of any kind with your return, just email us at firstname.lastname@example.org or call us at 973-616-4449 ext 1. We can walk you through it, no problem.
If you wish to exchange an item, we can help you there, too. Give us a head’s up by requesting an exchange by email or over the phone. The best address and phone number are in the next section along with a few more helpful details.
We process exchanges as two separate transactions. You will be billed for the new item upon receipt of your request for an exchange. Once we receive and accept your returned item, we will credit your original form of payment for the return. It’s a lot faster and easier that way, we’ve learned.
Exchanged items may be subject to shipping costs depending on the item and reason for exchange.
To return a product, please email us at email@example.com and we will be happy to outline the process for you.
When returning a product, please include a copy of your invoice with the return so that we can properly credit your account. If you no longer have your invoice or if the back of your invoice is blank, not to worry, you can let us know your order number and we can search your order history in our system.
We do not refund return shipping costs. However, where an error was made on our part, we will e-mail you a return label to be used at no cost to you.
If you feel you have received a defective product, feel free to email us images of the defects so our team can review the issue and provide a necessary remedy.